Overview Student Assistant - Information Technology Department: University Health Center (UHC) – Material Services. The IT Student Assistant will work as part of the IT client support team to assist in troubleshooting and resolving technology-related issues reported through the University Health Center’s helpdesk phone and ticketing system, as well as supporting health center staff with technology focused workflows. The individual in this role will also assist with the management of IT inventory, including imaging and deploying computer systems, preparing deprecated equipment for surplus, and maintaining IT storage spaces. The person in this position will be expected to maintain confidentiality and privacy of information in accordance with FERPA, HIPAA and other federal, state, Board of Regents and UGA regulatory requirements. Duties / Responsibilities Assist with management of IT inventory. Prepare new hardware for deployment, including imaging, client configuration, and hardware / software installation. Prepare deprecated equipment for surplus, including removing hard drives, documenting inventory information, and coordinating pick-up / drop-off with our Materials Department. Assist with maintenance of IT equipment storage facilities. Percentage Of Time: 45% Work with Lead Client Support Professional and IT Client Support Professional to resolve technical issues reported by health center staff. Replace / install hardware and peripherals. Repair / replace damaged or faulty computer components. Assist health center staff with use of hardware and software. Percentage Of Time: 40% Assist Network and Systems Administrators with projects, including helping with set up of specialized hardware and data entry for automated processes. Other duties as assigned. Percentage Of Time: 15% Qualifications UHC Minimum Relevant/Preferred Education, Experience, Licensure, Certification in Position Technical knowledge in the field acquired through 6 months experience or equivalent coursework. Knowledge, Skills, Abilities And/or Competencies Good listening skills, ability to communicate effectively with a broad range of personalities. Demonstrated working knowledge of computer and network hardware, printers, scanners, and other peripheral equipment, and audio/video equipment, Windows based computer software packages. Maintain confidentiality and privacy of information in accordance with FERPA, HIPAA and other federal, state, Board of Regents, and UGA regulatory requirements. Perform job duties while maintaining a professional and respectful manner. Physical Demands Lift and move heavy objects (up to 40 lbs.). Lift, stoop, bend, and perform a variety of tasks with good manual dexterity. Stand for long periods of time (4-8 hours). See small objects clearly and discriminate color. Properly hear and transcribe phone orders. Perform fine motor skills. Position Details Is this a Position of Trust?: Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Is driving a requirement of this position?: No Does this position have direct interaction or care of children under the age of 18 or direct patient care?: Yes Does This Position Have Security Access (e.g., Public Safety, IT Security, Personnel Records, Patient Records, Or Access To Chemicals And Medications): Yes Background Investigation Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website. Recruitment Contact Recruitment Contact Name: Olaf Iwankow Recruitment Contact Email: Olaf.Iwankow@uga.edu Seniority level Entry level Employment type Full-time Job function Information Technology Industries: Online Audio and Video Media #J-18808-Ljbffr Inside Higher Ed
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