Job Description

BACKGROUND:

Kaizen Advance is a growing consulting company based in Atlanta, GA, specializing in connecting quality workers with work-from-home (remote) opportunities. We are looking for Client Support Agents to work from home and be the primary link between our clients' current and potential customers.

The Client Support Agent is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department of various Fortune 500 companies. This is an Independent Contractor opportunity.

JOB DUTIES:

Provides timely and accurate information to incoming customer order status and product knowledge requests
Processes customer orders/changes/returns according to established department policies and procedures

Provides timely feedback to the company regarding service failures or customer concerns

Partners with the sales team to meet and exceed customer service expectations

Requirements

WHAT IT TAKES TO SUCCEED:

Outstanding problem-solving skills
Patience and empathy - an ability to manage stress and work under pressure
Excellent communication skills in writing and verbal with outstanding listening skills
Ability to provide knowledgeable, friendly, and professional customer service
Experience navigating and efficiently using program tools and software using technology
Basic computer skills

QUALIFICATIONS:

Must be a legal US Resident and Citizen
Must be at least 18 years of age
Must be able to pass a 7-year criminal background check
Must be able to work at least 15 hours (30 intervals) a week
No degree necessary – a great work-from-home opportunity for anyone ready to invest in themselves and work hard!
Previous customer service experience is preferred, but is not required



TECHNOLOGY REQUIREMENTS:

Windows 11 ONLY – No Chromebooks or Apple (Macs) allowed

16 GB RAM PC (Preferred)

Dual monitors

Noise-canceling USB headset

Hardwired internet connection (Ethernet; No Wi-Fi)

Benefits

No degree necessary – a great work-from-home opportunity for anyone ready to invest in themselves and work hard!

You can create your work schedule to fit your needs, whether you want a full-time or part-time schedule

You have the opportunity to receive performance-based compensation or other incentives

You can work remotely

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