Call Center Representative Job at Tata Consultancy Services, Milford, OH

ekxySlQweUdyQngwdUdIdStMZ1YydVcwVUE9PQ==
  • Tata Consultancy Services
  • Milford, OH

Job Description

Job Description

The Customer Care Representative is responsible for handling inbound phone inquiries. It represents the organization in a personable and professional manner when assisting client’s customers with their service inquiries.

Responsibilities include:

Handle inbound calls and email service inquiries on queries such as:

o Process & status of Estimate or Supplement

o Payment Status – Rental, Tow & Property Damage

o Payment issuance

o Analyze Payments – Void and Reissue requests

o Status of Estimates, send copy, advise assignment submission instructions

o Status on deductible

o Status on Rental

o Advise status on Total Loss

o Collaborate with other operation departments to complete customer requests as needed to provide a first call resolution and positive customer experience.

o Consistently meet and exceed goals relating to quality, productivity and net promoter score metrics

o Work in a fast pace, structured environment

Salary: $33,000 - $36,000 per year

#LI-SS3

Job Tags

Similar Jobs

AMKY Physician Services LLC

Locum - Anesthesiologist assistant, Springfield, MO Job at AMKY Physician Services LLC

 ...Job Description Hi, One of the hospitals is looking Locum - Anesthesiologist assistant, Springfield, MO 658047 locations. Please review the below details and let me know the best level of interest: Locum - Anesthesiologist assistant, Springfield, MO... 

ZipRecruiter

Supervisor Buildings and Grounds Maintenance Job at ZipRecruiter

 ...*********Job DescriptionUnder direction, supervises and is responsible for various craft workers engaged in buildings and grounds maintenance, repair, and related activities and performs related work as required.ESSENTIAL DUTIESSupervises and assigns duties to staff... 

Boomer's Sportsbook

Ticket Writer Job at Boomer's Sportsbook

 ...Job Description About the role: The Sportsbook Agents (Ticket Writers) play a critical role in delivering an outstanding customer experience at our sportsbook. You will process wagers, answer questions, and ensure compliance with all regulatory requirements.... 

Blue Yonder

Director, Social Media Job at Blue Yonder

 ...Blue Yonder Job Title: Director, Social Media Similar Job Title: Marketing Director Location: US - Remote Dallas Preferred Overview : As the Director of Social Media at Blue Yonder, you will be responsible for social media strategy, governance... 

VSG Business Solutions LLC

Business Analyst with CFA Certification Job at VSG Business Solutions LLC

 ...years of experience in business analysis, with a focus on capital markets. The candidate should also have expertise in SQL and hold a CFA (Chartered Financial Analyst) certification. Responsibilities: Conduct thorough analysis of business processes,...