Job Description

1. Responsible for gathering accurate and complete information for the billing and collection process. Meet or exceed the registration accuracy of 95% or greater monthly and consistently. Along with registering 30-35 patients daily.
2. Follows the Cash Policy/Procedure and the requirements of compliance/guidelines, collections of point of service monthly to meet or exceed goal prior authorization three week out. Monitors devices daily per protocol.
3. Follows IM, ABN and MSP procedures with All Medicare patients, along with Medicare inpatient/outpatient forms according to compliance.
4. Flexible and will to adjust hours on demands of the organization/customer during special occasions, ED, Holidays, Mass Casualty, Downtime, call offs, etc.
5. Commitment in completing the mandatory training, timely and complete daily Task List, work List, resolving errors daily and Reports to have timely billing.
6. Attitude - Provides highest quality service and meeting customers' needs with utmost kindness, care, compassion, courtesy, empathy, respect and friendliness. Always acknowledges and serves customers with a friendly, open smile and direct eye contact.
7. Appearance - Takes pride in personal appearance, the facility and its surroundings.
8. Commitment to Coworkers - Recognizes we are linked to one another by a common purpose; serving our patients and our community, that we are team members with our physicians and co-workers, and that we each deserve respect and support.
9. Communication - Listens attentively to our customers to fully understand needs. Pays close attention to both verbal and non-verbal communication. Is committed to exceeding customers' expectations and providing more than what is expected.
10. Customer Waiting - Provides prompt service, keeps customers informed regarding the time in which the service will be performed and makes customers comfortable while they are waiting.
11. Privacy - Maintains customer privacy and confidentiality
12. Responsiveness - Acknowledges every approaching patient or family member. Responds in a way that demonstrates the care, courtesy and respect our customers deserve.
13. Safety Awareness - Ensures an accident-free environment. Establishes, promotes and monitors a proactive innovative approach to enhance hospital and patient safety. Adheres to and ensures compliance with Joint commission Patient Safety Goals and hospital safety policies.
14. Sense of Ownership - Demonstrates a sense of ownership in their job, takes pride in what they do, and how they do it. Accepts responsibility for and is in control of the job that needs to be done
15. Team Member is accountable for areas of responsibility meeting regulatory requirements including but not limited to maintaining annual TB testing, completing annual mandatories (ALC and competency), and maintaining current registration/certification/licensures as appropriate to position requirements.

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