Key Responsibilities: Leadership and Strategy: Leading user experience projects, establishing strategic partnerships, and providing technical leadership to the team. Design Vision: Defining the overall vision for user experiences, ensuring alignment with business objectives, and driving innovation in service design. Stakeholder Management: Engaging stakeholders, building consensus, and gaining buy-in for proposed solutions. Research and Innovation: Conducting user research, identifying user needs, and developing innovative solutions to address those needs. Mentorship and Coaching: Guiding and mentoring junior designers, fostering a culture of learning and collaboration. Design Process: Overseeing the development and execution of design projects, including usability testing, concept testing, and refinement based on feedback. Required Skills and Experience: 5+ years of experience: In service design, UX, design strategy, or related fields. Proven leadership: Experience leading complex, multi-stakeholder projects and inspiring teams. Strong communication skills: Ability to clearly articulate design concepts, facilitate workshops, and build consensus. Proficiency in service design methods: Knowledge of tools and frameworks like journey maps, service blueprints, and experience mapping. Ability to navigate ambiguity: Comfortable working in complex environments with diverse needs and priorities. Entrepreneurial mindset: A passion for creating impact and driving innovation. Technical expertise: Understanding of technology and its impact on user experience. Mentorship and coaching: Experience guiding and developing other designers. #J-18808-Ljbffr FLYFISH JOBS PTE. LTD.
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