Patient Service Representative Job at Pacer Staffing, Arcadia, CA

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  • Pacer Staffing
  • Arcadia, CA

Job Description

Patient Services Representative – Arcadia, CA

📍 Location: Arcadia Orthopedics | Cedars-Sinai Medical Network

We are seeking a Patient Services Representative (PSR) to join our team in Arcadia, CA. This role is ideal for someone with strong administrative and patient-facing experience who thrives in a fast-paced medical office or call center setting.

Schedule: Day shift | Monday–Friday | 8:00 AM – 5:00 PM

Key Responsibilities:

  • Serve as the first point of contact for patients both in-person and via phone.
  • Greet patients, check them in/out, and assist with concerns or escalations.
  • Collect and reconcile co-payments and issue receipts.
  • Verify demographics, insurance, and benefits in CS-Link/Epic .
  • Schedule appointments, complete patient registration, and manage referrals/authorizations.
  • Process patient/provider correspondence and explain clinic policies or procedures.
  • Maintain a sanitized and organized workspace per department standards.

Required Qualifications:

  • High School Diploma.
  • COVID-19 vaccination (fully vaccinated + boosted).
  • 1+ year of recent experience in an outpatient clinic or medical office setting.
  • 1+ year of call center experience.
  • Knowledge of medical insurance, referral processes, and benefit plans.

Preferred Qualifications:

  • 2+ years’ experience as a Patient Services Representative.
  • Experience with patient check-in process.
  • Proficiency in Epic/CS-Link .

Job Tags

Work at office, Monday to Friday, Day shift,

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