Patient Registration Representative (Louisville) Job at Confidential, Louisville, KY

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  • Confidential
  • Louisville, KY

Job Description

Join us where your work transcends typical healthcare by profoundly impacting lives and restoring communities. As a national leader in innovative addiction treatment, youll be part of a pioneering team dedicated to breaking the chains of addiction and offering renewed hope to thousands. Now more than ever, your role is essential in creating a welcoming, efficient, and compassionate experience for every patient. Step into a career with purposewhere each day, your support helps change lives.

What Youll Do

Youll be the first point of contact for patients and visitorssetting the tone for a positive care experience. Youll manage front desk operations, patient check-ins, and scheduling, playing a key role in our day-to-day flow and operational success.

Key Responsibilities

  • Greet patients with warmth, compassion, and professionalism
  • Confirm and update insurance and demographic details at each visit
  • Schedule and coordinate provider appointments, adjusting as needed
  • Assist patients who missed appointments to encourage treatment continuity
  • Handle prior authorizations and explain patient financial responsibilities
  • Distribute, verify, and scan forms, including handbooks and intake documents
  • Collect co-pays and process payments; set up payment plans when needed
  • Maintain a clean, organized front office and uphold patient confidentiality
  • Provide courteous, effective communication by phone and in person
  • Participate in team huddles and contribute to a supportive work environment

What Were Looking For

  • High School Diploma required; Associate degree preferred
  • 1+ year of experience in a fast-paced medical office required
  • Customer service and/or healthcare experience strongly preferred
  • Proficient with EMRs, Microsoft Office, and phone systems
  • Strong communication, attention to detail, and organizational skills
  • Compassionate mindset and a desire to support patients in recovery

Our Benefits

  • MondayFriday schedule
  • Generous PTO, floating holiday, and paid company holidays
  • Medical, dental, and vision benefits + 401(k) with company match
  • Company-paid life and disability insurance
  • Be part of a mission-driven team making a real impact

Job Tags

Part time, Work at office,

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