Job Description

Job Title: Operations Supervisor Cold Food 

Job Location: Minneapolis-USA-55450 

Work Location Type: On-Site 

Salary Range: $57,774.71 - 72,218.39

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

The Operations Supervisor Cold Food plays a key leadership role in the day-to-day execution of food production and logistics within a high-volume airline catering environment. The Supervisor is responsible for overseeing the preparation, assembly, and quality control of all cold food products during the production period. This position is also responsible for supervising frontline teams, ensuring efficient workflow, meeting production timelines, maintaining safety and sanitation standards, and supporting overall operational excellence. The Supervisor ensures that customer specifications are met while promoting a culture of accountability, quality, and continuous improvement.

Compensation & Benefits

• Competitive Pay
• Medical, Dental, Vision – starts Day 1
• 401(k) with Company Match
• Paid Time Off, Sick Leave & Holidays
• Tuition Reimbursement – support for professional development
• Free Parking & Daily Meals

Main Accountabilities

Supervisor Responsibility

• Supervise daily operations to ensure timely and accurate production and flight catering.
• Organize, schedule, and oversee shift staff to meet labor productivity targets and minimize overtime.
• Conduct daily team meetings to communicate goals, updates, and safety reminders.
• Monitor safety performance and proactively address issues to maintain a safe work environment.
• Identify, document, and implement process improvements to enhance efficiency
• Ensure that the area of responsibility is properly organized, staffed and directed and that all delivery times are being met timely
• Ensure compliance with all government regulatory agencies standards (example: Food and Drug Administration (FDA), United Stated Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.)
• Document and follow up on all department processes in order to implement improvements
• Other duties as deemed necessary

Leadership

• Guide, motivate and develop staff within the Human Resources policies
• Make the company's values and management principles live in the department(s)
• Manage productivity hours and costs in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Quality, HACCP, Lean Manufacturing, Employee Safety and Production systems

Knowledge, Skills and Experience

• Bachelor’s degree or equivalent knowledge required
• 2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred
• Leadership – understand the process of manufactured food
• Large kitchen experience and ability to lead a team of 30+ union, hourly workers per shift preferred
• Problem solving and leadership skills
• Strong interpersonal and communication skills
• Ability to develop and lead others to obtain desired results & achieve productivity goals
• Working knowledge of OSHA, Good Manufacturing Practice (GMP), FDA, USDA and EPA regulations
• Excellent verbal, written and organizational skills required along with the ability to multi-task
• Good knowledge of Microsoft Office and Windows-based computer applications

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

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