** On Call Banquet Server**
Location: Napa, CA, US, 94558
Property Name: Dolce Silverado Req Id: 15590
Dolce is now seeking a On Call Banquet Server to join our team at the Dolce Silverado location in Napa , California .
**Job Summary**
The Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to the hotel standards.
**Education & Experience**
* High School diploma or equivalent and/or experience in hotel or a related field preferred.
**Physical Requirements**
* Flexible and long hours sometimes required.
* Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift.
**General Requirements**
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
* Maintain a warm and friendly demeanor at all times.
**Fundamental Requirements**
* Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
* Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.
* Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function.
* Served guests according to the hotels standards in a friendly, courteous, and professional manner.
* Respond to guest problems, complaints, and accidents. Communicate to management, if necessary.
* Set all tables according to hotel standards.
* Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions.
* Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly.
* Prepare room according to BEO and the various meal functions.
* Follow all money handling procedures when serving the guest.
* Know and use suggestive selling techniques.
* Know the menu items for each function served and able to give accurate descriptions.
* Ensure overall guest satisfaction.
**COMPANY OVERVIEW:**
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.
We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.
Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
**Job Location:** Dolce Silverado , 1600 Atlas Peak Road , Napa , California 94558
**Employment Status:** On-Call
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