Job Description

Job Description

Job Description

Position:

Life Skills Coach

FLSA Status:

Non-Exempt

Manager:

Senior PSH Case Manager

Location:

Job Type:

Full Time

Department:

Position Summary:

The Life Skills Coach is responsible for monitoring the activities of clients to ensure compliance with program guidelines and expectations as well as compliance with housing lease. The Life Skills Coach is also responsible for ensuring the safety of clients and operation of the housing program.

The Life Skills Coach will provide direct program support and work collaboratively with Case Management staff to ensure successful completion of Individual Service Plan (ISP).

Key Responsibilities

• First point of contact for many clients and community members, must maintain a friendly, courteous attitude and have good communications skills, both in person and by telephone.
• Participate in planning of community room policies and direct operation of the community room to ensure effective and efficient client service delivery.
• Under the direction of the program Manager, ensure effective and efficient client services delivery during walk-in hours, assist clients in accessing available services.
  1. Assist persons in crisis to ensure safety.
  2. Maintain a daily log of client contacts and services.
  3. Ensure safety of clients and staff in fire and other emergencies.
  4. Ensure clients compliance with agency policy and rules.
  5. Assist clients within limits in processing issues and problem-solving.
  6. Create and plan tenant events monthly.
  7. Answer telephone and route calls or messages to appropriate staff. Respond to in-person and telephone inquiries from the public.
  8. Provide daily facility oversight for such items as ordering of supplies (in liaison with program Manager)
  9. Reports needed repairs and pertinent items in relation to the facility that may affect services at Fisher House II building to Property Manager and Program Manager.
  10. Maintain cleanliness of Staff Office and Community Room.
• Provide direct program support to clients and work collaboratively with Case Managers to help ensure that clients acquire skills to end homelessness. Maintain contact to provide encouragement, information, and referrals relevant to the person’s needs including bi-lingual material when needed.
• As clients are engaged, partner with PSH Case Managers for assistance in accessing needed services including treatment for medical, mental health and substance abuse issues as well as social service, housing/shelter, and employment services.
• Maintain client confidentiality at all times.
• Adhere to NASW Code of Ethics.
• Light cleaning duties as assigned.
• All other duties and projects as assigned.

Supervisory Responsibilities:

• None.

Qualifications and Skills

• Ability to interact and communicate effectively with others, both orally and in writing.
• Able to prepare written reports; monitor and direct program activities; and ensure the safety and security of program operations.
• Proficient knowledge of Word, Excel, and Outlook.
• Bi-lingual in Spanish and English with the ability to converse proficiently both verbally and in writing.
• CPR/First Aid Certification must be acquired and maintained once employed.
• Ability to maintain accurate records and client confidentiality.
• Valid driver’s license.

Experience and Education Requirements

• B.A. Degree in Human Services or related field; or Associate Degree and at least 2 years’ community based social services experience or other related experience with homeless adults, mentally ill or substance abusers.

Physical Requirements :

• Prolonged periods of sitting at a desk and working on a computer.
• Works primarily in a sedentary environment, utilizing various means of technology.
• Occasionally required to lift up to 25 lbs.

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