Home Care Scheduling Coordinator (Bilingual: Spanish) Job at True Care, New York, NY

ekxYRFRrU05yeE4wdkd2ais3d2EwKzZ3Vmc9PQ==
  • True Care
  • New York, NY

Job Description

Job Description

Job Description

Salary: $22 - $24

Company Overview:
Empowering Health, Enriching Lives: True Cares Enduring Mission

At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives.

Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness.

We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare

Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time.

At True Care, we don't just offer home healthcare we offer hope, healing, and a brighter tomorrow.

Position title: Home Care Staffing Coordinator

Location: Full-time Monday-Friday 9 am-5 pm on-site in Brooklyn, NY

Position summary: The Scheduling Coordinator is responsible for coordinating caregiver placement and visit confirmations between the Home Health Aides and our patients. Responsibilities include creating and maintaining staff schedules, confirming attendance and communicating with the caregivers, patients and their families while adhering to True Cares policies and procedures. He/she performs case management for the assigned caseload and works to provide best quality service.

Key Responsibilities:

  • Strategically coordinate placement of services between clients in their homes and the caregivers on HHA eXchange
  • Successfully maintain a caseload of 80-90 patients ensuring they receive the best homecare service
  • Participate in departmental trainings
  • Assist the Team Lead with coverage and work with the team members with any staffing challenges
  • Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger scale issues; ensuring documentation is being updated for all of our caregivers and patients in HHA eXchange
  • Verify caregivers attendance for daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs or any missed visits based on the patients needs of care
  • Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status
  • Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations
  • Maintain and document communication with all caregivers in HHA eXchange; coordinate the caregivers schedules and maintain a schedule of all services per month
  • Verify billed services against requested services
  • Maintain patient confidentiality and privacy with dignity and respect
  • Participate in patient case conferences, in-service programs, exit interviews for caregivers and orientation
  • Manage phone calls in a supportive, reassuring manner for patients, families, physicians, and others

Required Qualifications:

  • High School diploma/ GED equivalent
  • Knowledge of HHA eXchange is highly preferred
  • Bilingual Fluency in Spanish
  • Strong interpersonal and communication skills
  • Able to deal with difficult or sensitive situations in person or on the phone
  • Excellent customer service having empathy and patience in working for elderly population
  • Able to multitask and work in an extremely fast paced environment
  • Ability to maintain a professional demeanor when handling issues

Benefits:

  • Health, dental, and vision insurance
  • 401(k) with company match
  • PTO and paid holidays
  • Professional development opportunities
  • Mission-driven work in an innovative healthcare space

Job Tags

Full time, Monday to Friday,

Similar Jobs

BAF Transport INC

Class A FedEx Ground Truck Driver Job Job at BAF Transport INC

Class A FedEx Ground Truck Driver JobSOLO POSITION FedEx Ground:*Runs Monday - Friday Day Shift/ Nights Shift.Drop & Hook only. No touching freight.Pay 60 per mile..+ bonus $100s paid every 1 month. PAY WEEKLY 1,200 /1,350 Home Every Day1 week paid vacation... 

Bridgepoint Consulting

CFO (Houston) Job at Bridgepoint Consulting

 ...startup to IPO readiness. We are seeking a CFO Consultant to join our growing Financial...  ...fuel your mind, body, and soul ~ Paid time off and company paid holidays ~ Paid parental...  ...location and remotely to function as part of their team throughout the duration of each... 

jobright.com

Junior Product Manager Job at jobright.com

Join to apply for the Junior Product Manager role at Jobright.aiJoin to apply for the Junior Product Manager role at Jobright.aiParafin is a financial infrastructure company that offers pre-built financial services programs to support small businesses. They are seeking... 

Raytheon

Senior RF Antenna and Radome Design Engineer Job at Raytheon

 ...the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of todays mission and stay ahead...  ...include any combination of the following: Antenna element design and fabrication Antenna simulation and modeling Antenna... 

Recruit Monitor

Remote Data Entry Assistant / Part-time Job at Recruit Monitor

 ...About the job Remote Data Entry Assistant / Part-time If you are a fast learner, good with computer programs such as excel and want to work in an entrepreneurial, close-knit environment, this is the job for you! Duties of this position include but are not limited...