Customer Support Specialist Job at The Adecco Group, Worcester County, MA

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  • The Adecco Group
  • Worcester County, MA

Job Description

Inside Sales Executive/Customer Support

Location: Hybrid – Work from Home & Worcester, MA Office

Salary- $38,500-$49,000 plus bonuses

Overview:

We are seeking a detail-oriented and customer-focused Inside Sales Executive to support our customers. This role is responsible for managing day-to-day customer service activities, including order processing, quoting, inventory coordination, and ensuring a high level of service and on-time delivery.

Key Responsibilities:

  • Process customer and vendor transactions efficiently, including orders, quotes, and returns
  • Investigate and resolve customer invoicing issues
  • Import and manage customer demand forecasts in the Epicor P21 system; support automated purchasing and inventory monitoring
  • Communicate product demand changes to the Purchasing team
  • Reconcile customer performance metrics with internal reports
  • Support and manage customer-dedicated inventory programs
  • Maintain accurate customer profiles, including shipping instructions, item setups, and contact records
  • Participate in key account meetings and vendor-related training as needed
  • Serve as a first point of contact for overflow inbound calls, routing appropriately
  • Perform various customer service and administrative support tasks
  • Present a professional and helpful image to customers, vendors, and internal teams
  • Stay current on product knowledge and customer trends by attending internal meetings and reading industry materials
  • Collaborate with internal teams to meet service goals and manage time effectively

Required Qualifications:

  • Associate’s degree required
  • Minimum 3 years of experience in a customer service or inside sales role
  • Strong verbal and written communication skills
  • Exceptional customer service and problem-solving abilities
  • Detail-oriented and comfortable in a fast-paced environment
  • Proficient in basic math (rate, ratio, etc.) and data entry
  • Able to manage multiple priorities and adapt to shifting demands
  • Team-oriented and comfortable working across departments
  • Professional, organized, and dependable

Preferred Qualifications:

  • Experience with Epicor P21 or similar ERP systems
  • Familiarity with logistics, shipping, and warehouse operations
  • Background in wholesale distribution or product-based industries

  • For immediate consideration please send a copy of your updated resume to our recruiter Kristi at Kristi.keally@adeccona.com. Please note that only qualifed candidates will be contacted.

Job Tags

Work at office, Shift work,

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