Job Description

Cashier Position

The purpose of the cashier is to play a crucial role in delivering exceptional customer service and ensuring smooth transactional experiences for our valued customers. You will be the frontline representative of our brand, responsible for greeting and interacting with customers, processing transactions accurately, and maintaining a welcoming store environment.

Responsibilities include:

• Exceed customer expectations by delivering outstanding service through clear communication and active listening.
• Greet customers with a friendly and welcoming demeanor as they enter the store.
• Follow the cashier script to assist customers through the transaction process and educate them on company programs.
• Execute cash management, return, layaway, and exchange policies with precision.
• Communicate professionally with all Rural King associates and customers.
• Provide product information and answer basic customer inquiries.
• Coordinate with loaders and respond to customer requests for assistance.
• Efficiently execute precise transactions while prioritizing timely service.
• Stand in designated area in front of the registers to indicate availability to assist customers.
• Emphasize the value of joining the Rural King loyalty program.
• Utilize the designated cashier script to engage with customers.
• Introduce the benefits of the Rural King Visa card.
• Respond to incoming calls with impeccable phone etiquette.
• Ensure the reconciliation of registers and filing of paperwork.
• Ensure proper deactivation of EAS devices or spider wrapped products.
• Maintain heightened awareness of surroundings to prevent loss.
• Execute cashier responsibilities thoroughly.
• Refill popcorn and coffee stations in a timely manner.
• Keep shopping carts and restrooms clean.
• Use general office equipment.
• Participate in cross-training for flexibility.
• Actively participate in learning initiatives.
• Provide friendly, proactive, and professional support.
• Demonstrate behaviors that exemplify Rural King's values.
• Perform other duties as assigned.

Essential Qualities for Success include:

• Exceptional customer service skills.
• Comfortable navigating computer systems.
• Excellent verbal and written interpersonal and communication skills.
• Ability to interact with the team in a fast-paced environment.
• Strong communications skills.
• Demonstrated ability to actively listen and provide thorough responses.
• Proficiency in adapting communication style.
• Ability to complete repetitive activities.
• Demonstrated resilient mindset.
• Proactive and positive attitude towards training new cashiers.

Physical Requirements include:

• Ability to maintain a seated or standing position for extended durations.
• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
• Able to navigate and access all facilities.
• Skill to effectively communicate verbally.
• Close vision for computer-related tasks.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

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