Job Description

Overview This position is Full Time; typical schedule is Monday-Friday 8:30 a.m. to 5:15 p.m. Flexibility is required to work as needed to ensure adequate staffing for training or employee absences. This position is fully onsite in Federal Way, Washington. The Role at a Glance Builds and maintains strong relationships and provide exceptional customer service to internal and external customers. Performs routine paying / receiving duties and maintains an accurate cash drawer in accordance with assigned Authority limits. Promotes, explains, and refers bank products and services based on customer needs. Maintains confidentiality when handling customer requests and transactions. Complies with all policies, procedures, security, and regulatory requirements. Actively participates in branch marketing and sales promotions. Contributes to the success of the team by sharing in all branch administrative duties as required and assigned. Core Skills and Qualifications Level I - 6 months customer service experience - required. Level II - 1-year recent cash handling and customer service experience in a financial services industry - required. High school diploma or equivalent Ability to operate standard office equipment, proficient computer skills, and ability to adapt to and learn new technologies quickly. Computer software knowledge in DNA or Fiserv, preferred. Equivalent combination of education, experience, and training may be considered. Gains working knowledge of, and ensures bank activities, and job responsibilities are performed in compliance with, all state and federal banking laws and regulations. Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities. Detail-oriented with strong organizational and problem-solving skills. Demonstrated ability to provide an exceptional level of customer service. Demonstrated math skills with an understanding of debit and credit relationships and negotiable instruments. Ability to gain working knowledge of bank products and services. Ability to read, write, speak and understand English well. Excellent written and oral communication skills. Valid driver’s license, proof of insurance, and access to reliable transportation; or the ability to access and utilize an alternative method of transportation, when needed, to carry out job-related essential functions and attend required training. Working Environment/Conditions Climate controlled office environment. Work requires regular attendance, punctuality and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule. May be exposed to potential risk and hazards associated with criminal activity (e.g., robbery and/or attempted robbery, fraud, security) - receives detailed instruction to minimize risk. Physical Demands/Effort Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day. Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner, facsimile, fine count cash and operate a cash counter which often requires dexterity of hands and fingers with repetitive wrist and hand motion. Ability to stand or sit for extended periods of time and duration of shift. Ability to occasionally kneel, reach, bend, push, pull and carry. Occasional lifting to independently move or transport money and coin, 25-50 lbs., or files and/or boxes 5-10 lbs. At Heritage Bank, we work hard, but we also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy! As part of our team you’ll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually and eight hours of paid sick leave per month, while also enjoying 11 paid holidays each calendar year, and an annual float day. Benefits are pro-rated from start date and/or hours worked. To view Benefits Summary: Apply > Current Openings > position > attachment. The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position. Heritage Bank is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law. Job applicants have certain legal rights. Please click here for information regarding these rights. If you need assistance completing the online application, please email: HBRecruiting@HeritageBankNW.com Salary Range Disclaimer The base salary range represents Heritage Bank’s current salary range for the position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank’s total compensation package for full time and part time employees. Depending on position, other total compensation rewards may include, monthly, quarterly or annual incentive, and/or bonuses.

• #JobCategory:Retail Banking##
• #Street:32303 Pacific Hwy S#
• #City:Federal Way##
• #State:WA##
• #ZipCode:98003##
• #Internal:false##
• J-18808-Ljbffr Heritage Bank NW

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